It's fairly easy for every one of us to forget how essential technical support services are until we come across an unnoticed problem on the computer while doing our regular check-ins/check-outs, which requires immediate technical assistance. Moreover, minor troubleshooting issues are dealt almost everyday, but what happens when we come across a completely new problem that can't be resolved? Also, keeping up-to-date with the latest software releases and upgrading out-dated software can be time-consuming process and an expensive venture.
When you invest in eZee Next Gen Annual Maintenance Contracts, you ensure the continued success of your business initiatives by staying up-to-date with the latest software updates, supported by professionals with the highest level of accreditation for, and knowledge about, eZee Products.
Free Major Upgrades, and Updates to Software
All clients who have paid their Maintenance Contracts are eligible to receive all new releases and major and minor upgrades of the software during the Maintenance period at no additional charges. Further clients can login to our website regularly and check our software upgrades for the latest modifications/enhancements and could download the recent service pack as and whenever required.
Unlimited Technical Support via Telephone
For unlimited technical support, clients can contact us by choosing the following options.
Unlimited Technical Support via Email
eZee's Technical Support Group prides itself in offering the highest level of Email support. We're ready to address any technical questions! Whether simply communicating questions through an email text message or transferring your files to us for review, in either way our email service has the facility to handle your inquiries quickly and efficiently. Email support is an excellent method for sending screenshots of error messages, and to receive updates and patches.
Instant Chat Live Support
All our customers are eligible to take advantage of our Instant Online Live Chat Support. We have our operators available in different shifts, which cover around 24/7 support service. You can contact us via Live Chat From our website www.eZeeFrontDesk.com and www.eZeeBurrp.com
Priority Response to Error Reports
All newly registered and AMS signed up users who experience an error can contact eZee's Technical Support Group, who will gladly work with the respective user to reproduce the error, determine the cause of the issue, and provide a solution fast and in an efficient manner. Our step-by-step approach ensures that we can identify the precise error, the reasons for its occurrence, and the resolution.
Direct Bug Fix Updates
In case of software errors, user's issue will be forwarded to our software division. Once this issue is resolved by our software developers, our very next step will be to forward this solution to our respective client
Access to CRM (Customer Relationship Management Program)
All registered clients have the access to CRM Program. Users are provided with their username and password at the time of the eZee software purchase or Annual Maintenance sign up. Clients who does not have username and password will be provided one upon request in order to access the below features
As new features are released, documentation may be revised periodically. Software users with Maintenance Contracts will have the option to download the latest documentation for their software from our CRM site. The updated documentation may include new material that highlight new functionality or updated content for newly implemented features.
Option to Beta Test new features/products
Clients on Maintenance Contract policy will be considered for "first round" Beta Testing of new eZee-developed software versions, and new products
Annual Maintenance Subscription purchased beyond the first period continues with the same benefits as above. In short, eZee's Annual Maintenance Subscription guarantees all customer unlimited access to eZee's technical support services, and to the latest versions of our eZee software products.
The following services are NOT covered under AMS and are offered at additional cost