La Maison Royale, Nairobi

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“eZee Technosys has offered us amazing PMS (FrontDesk, Reservation, Centrix) that covers all the crucial operational areas of our hotel, ranging from Front Office to powerful Online Distribution system that generates extensive reports as well as automates the process of online rates. The pricing is reasonable and as per the need of our hotel making it all the more utilizable!”

- Luis da Silva, La Maison Royale

Profile

Located just at 5 minutes’ drive from the city centre of Nairobi, the 4-star boutique business hotel La Maison Royale offers a rooftop bar with pleasant city views, a fitness center as well as spa. Rooms at La Maison Royale are decorously furnished with soothing tones and equipped with all modern amenities like air-conditioning, cable television, safety deposit box and a mini bar. Bathrooms have free toiletries and slippers. Guests staying in elegantly designed suites at La Maison Royale can have access to Nairobi’s finest events at La Terrace, the fashion and tapas bar. Guests can treat themselves with French or Italian cuisine with a lavish Continental Buffet spiced with African touch and two bars in-house.


The Challenge

Business was always good for La Maison Royale because of great hospitality towards the guests. But it had certain data administrative issues. The management had to spend exhaustive hours to manually update their inventory because of the front desk and channel manager they were using earlier. Both the systems simply did not comply with each other. They were looking for an easy-to-use front desk system that could work hand-in-hand with the channel manager to make their operations smooth and less cumbersome.


The Solution

La Maison Royale researched for the best available front desk systems in the market along with a booking engine and channel manager. They were clear of not dealing with several vendors for different products from different companies. Fortunately, their search for an ideal PMS ended when they found that eZee FrontDesk (Hotel Management System), eZee Reservation (Hotel Booking Engine) and eZee Centrix (Online Channel Manager) matched all the requirements they were looking for. They were very satisfied with the pool performance of eZee FrontDesk and eZee Centrix. All the bookings were automated which reduced efforts and saved a lot of time and unnecessary headaches for the management.


The Result

La Maison Royale witnessed a substantial amount of increase in direct online bookings after installation of eZee PMS. They were able to get in-depth analysis of various reports including inventory as well as they were successfully able to avoid the risk of overbooking. Ultimately, they were able to spend a quality time in revenue generating activities.

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