FAQ of eZee FrontDesk - Hotel Managment Software

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eZee FrontDesk Usage

eZee FrontDesk is used by different properties in different manner. Thus it can be classified as hotel reservation software, hotel management software, booking software, hotel accounting softwares, PMS sofware, resort software, motel software, lodging software, maintenance managment, hostel software and condo software.

Frequently Asked Questions

Here are some frequently asked questions. If you have any questions/problems with eZee FrontDesk, there's a good chance you'll find your question answered here. If this FAQ list does not answer your questions, please refer to help file for more information or please contact eZee FrontDesk support team. Thank you.

Download/Installation

1.	When I start eZee FrontDesk it says "Database can not be connected"

2.	My antivirus software is giving a malicious script warning for idriver.exe

3.	On running the setup nothing happens

4..	Is this software supported on Windows Vista?

5..	When I start eZee FrontDesk, It gives me message “System file corrupted, Contact eZee FrontDesk Support”.

New users initial questions

1.	Upon fresh installation what is start up password for "Admin" user?

2.	After defining rooms in eZee Configuration, rooms are displayed in random order on the screen. How can I arrange them in rows and columns?

3.	When I start eZee Frontdesk it gives me message “Please configure property first”?

4.	I am not able to change date in eZee FrontDesk? eZee FrontDesk is not showing correct date when I try to check in a guest?

5.	What function should I use to handle a Group?

6.	I can not find any reports in eZee FrontDesk NextGen?

7.	When I click a room to open it, it doesn’t open up and gives message, This room is in use by Admin (or any other user)?

8.	When I try to click on Banquet it tells me create Banquet first?

9.	When I try to void transaction, I can’t void any. It does not have any void reason in drop down list to select.?

10.	In eZee FrontDesk NextGen, why I can not offer discount to any guest?

11.	Why is date so important to your program?

12.	What is the video feature in your program?

13.	What is the swipe card feature?

14.	Do you have the network capability in the demo version

15.	How can I change my password?

Procedures

1.	How to print a folio/invoice of a guest who has stayed with us sometime back?

2.	How do I refund a guest

3.	How do I change the Folio Notice?
4.	Desk Clerk forgot to check in a guest in eZee FrontDesk NextGen and auditor have done night audit, how to check in a guest to a past date?

Converting Trial Version to License version

1.	What is the difference between the trial version (demo) and the license version

2.	Will I be able to continue using the data I entered in the trial version when I purchase the license.

3.	I have been playing around the software for some time now. I want to delete my practice data and start over with real data. How can I can I delete practice data?

Network / Remote Location Installation

1.	How can I install eZee NextGen on Local Area Network?

2.	How to access eZee FrontDesk over Internet from a remote computer?

3.	I have installed eZee NextGen on network. I have done all settings correctly, yet my client computer is not able to connect to server computer’s database and gives me error when I start eZee NextGen from a client computer.

4.	I am getting the following error: 429 Ativax component cant create object

5.	How can I reinstall eZee NextGen on my computer?

Purchasing and Sales

1.	What options are available to Purchase eZee FrontDesk License ?

2.	Do we need to purchase any database license such as Microsoft SQL server?

3.	Do I need to purchase a new license if I want to increase number of rooms? Or if I want to add any optional module like Call Accounting interface or POS later.

4.	I have purchased eZee FrontDesk, How do I proceed from here? OR I have purchased the eZee FrontDesk But the software gives me message that "My software demo is expired", how can I register it as a full copy?

Call Accounting and Call Logging Interface

1.	What is the difference between Call Accounting system and Call Logging interface?

2.	Which Call Accounting software are interfaced with eZee FrontDesk ?

3.	How can I interface my Call Accounting software with eZee FrontDesk ?

Features

1.	Does eZee FrontDesk have integrations with accounting software like Quick Books, Tally, MYOB or any other ?

2.	Does eZee FrontDesk support multiple currencies ?

Simple Design and Extremely Easy-to-use

Installed in 70 countries round the Globe

eZee FrontDesk now supports your local language

INSTALLATIONS WORLDWIDE

eZee FrontDesk Hotel Reservation Software is Installed in 70 countries with support centers in 30 countries

[Albania]

[Mexico]

[Antigua]

[Mozambique]

[Australia]

[Navassa]

[Azerbaijan]

[Netherlands]

[Barbados]

[New Zealand]

[Belize]

[Nigeria]

[Botswana]

[Oman]

[Brunei]

[Panama]

[Bulgaria]

[Paraguay]

[Cameroon]

[Peru]

[Canada]

[Philippines]

[Costa Rica]

[Puerto Rico]

[Cyprus]

[Saudi Arabia]

[Dominica]

[Singapore]

[Ecuador]

[South Africa]

[France]

[Spain]

[Ghana]

[Tanzania]

[Guyana]

[Thailand]

[Honduras]

[Tonga]

[India]

[Trinidad]

[Indonesia]

[UAE]

[Israel]

[Uganda]

[Italy]

[United Kingdom]

[Jamaica]

[United States]

[Kenya]

[Yugoslavia]

[Malaysia]

[Zambia]

Please contact us for references in your country.

The popular eZee FrontDesk is available in different countries by different name. eZee FrontDesk OEM versions include HSmart, Frontdesk 360, iZZie FrontDesk and more.

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eZee Technosys offers high quality web design solutions. If you are looking for a new hotel website design or a face lift to your current site please read further.

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