“Despite being a small property, we experimented with around 30-40 property management systems before finalizing with eZee Technosys. All our daily operations are very well managed by eZee FrontDesk as it is well built and highly customizable. Furthermore, it comes at an affordable price and the support team is truly amazing!”
- Titel Ion, Antigallican Hotel
Profile
Located in historical Borough of Greenwich, the Antigallican Hotel building was exquisitely built in the early 19th Century. The guests can find all sorts of accommodation in this hotel, ranging from scintillating en-suite double, twin, and triple rooms to capacious dormitories as per the requirement. The Charlton Railway Station is just less than one minute walk away and the popular O2 Arena is just a 5 minute drive from the hotel making it an ideal choice for anyone expecting to visit one of the fantastic gigs and events at O2. Rooms are equipped with TV as well as tea and coffee making facilities. Free Wi-Fi is available in all the common areas of the hotel as well as inside most of the rooms. The guests can have an easy access to the Historical Greenwich Village, with the well-known Greenwich Observatory and National Maritime Museum as they are located just one train stop away. Antigallican Hotel also offers a fully equipped kitchen which guests can use to prepare their own meals.
The Challenge
Owing to the fact that the Antigallican Hotel has a strategic location and offers superior guest service, they always had a steady flow of guests, but they soon realized that the day to day administrative work involved was keeping them busy for good number of hours. Manually updating the OTAs and third party websites according to room-occupancy was nothing less than a headache. Because it was taking a lot of time to supervise the existing distribution channels, they were restricted to collaborate with more partners.
The Solution
The Antigallican management was looking forward to automate their channel management system which provided an efficient solution in terms of seamlessly integrating reservations, reporting, payment and full front desk functionality with ease-of-use. Ultimately, after a thorough research, they were convinced that eZee hospitality solutions FrontDesk (NextGen Hotel Management Software) and Centrix (Online Hotel Channel Management System) were best suited for them as they had all the features and in fact more, than what they were looking for!
The Result
With eZee FrontDesk and eZee Centrix, the Antigallican Hotel witnessed a sharp rise in number of online bookings. They were able to connect with more number of OTAs and were substantially able to reduce their administrative work and subsequently the time they had to devote in managing inventory earlier. The housekeeping reports they now receive are accurate and up to the mark and the guest platform also has a modern look. They observed a strong and responsive support from eZee’s technical support team which was quite satisfying for them.
