“eZee FrontDesk is a comprehensive PMS that not only empowers us to manage our daily operations smoothly and efficiently but also puts us in a more competitive position by driving higher revenues. The 24/7 customer care support is great!”
- Cathy Turvill, Founder, Nurture Wellness Village
Profile
Nurture Wellness Village is a pure bliss of nature that will exhilarate the visiting guests to the core! It is indeed a heaven of tranquil lush green surroundings and supreme relaxation. The holistic approach for wellness developed by Cathy Turvill, founder of Nurture’s Wellness Village with a goal of fostering overall body, mind and spirit will provide ultimate relaxation to the guests’ and rejuvenate them. Guests at Nurture are coddled in sublime spa and extensive wellness menu in line with rich Asian traditions and they can revitalize themselves with various natural treatments in a serene surrounding. Nestled in a large verdant area, the rooms are conveniently located in separate villas and are exceptionally clean, cozy and homey with a Filipino touch. An ideal location, a steadfast staff and top-class facilities make Nurture Wellness Village a special choice among travelers!
The Challenge
Nurture Wellness Village was never short of guests, but as the property got more and more popular, managing the reservations quickly and efficiently became a time consuming issue. It was getting difficult to keep all the bookings current and up to date on a spreadsheet. Further to this, data loss was a risk that was running constantly on the back of the mind.They were always looking for a better way that could help them to service different groups checking in efficiently.
The Solution
Nurture Wellness Village began looking at technology to speed up the booking process coherently. The main purpose was to find a pragmatic FrontDesk solution along with an online Booking Engine as well as an effective Channel Manager that updates itself automatically as well as is easy to operate. After a thorough market research, they concluded that eZee Hospitality Solutions like eZee FrontDesk (Hotel Management Software), eZee Reservation (Online Booking Engine) and eZee Centrix (Online Hotel Channel Management System) best suited their requirements.
The Result
eZee offered a quintessential solution for the automation of their PMS, Channel Manager and direct website bookings, allowing Nurture’s management to focus on right priorities and invest more time in guest services which ultimately counts. The time to update inventory has also considerably reduced. They were efficiently even able to manage the risk of stressful overbooking. Managing room rates has become a piece of cake now. Yield Management feature allows them to regulate special rates based on their occupancy level.
