Frequently Asked Questions

Quick answers for Frequently Asked Questions

  • Will eZee PMS work for my business?
    With clients ranging from from Small Hotels, BnB’s, Motels, to Clubs, Resorts, Chain of hotels, eZee PMS is designed to adapt to the needs of all aspects of the hospitality industry. With a wide range of integrated solutions and extremely easy to use in nature eZee is generalized to work with all your needs for your hospitality business.
  • How do I ensure that eZee PMS will satisfy all the needs of our operations?
    A satisfied customer is the best business strategy of all’ – Feel free to try our fully functional 30 days trial to ensure that it satisfies all your needs. Take advantage of our free one to one presentation, wherein our helpdesk can walk you through the functionality and work of every feature and module you require.
  • Is eZee on-premise installation software or a cloud solution?
    eZee Frontdesk is a desktop based software installed at the hotel server, with a local database to be stored, managed, and secured on premises. However, eZee does offer cloud based Hotel Management Software – eZee Absolute which can be accessed over the internet, anytime & anywhere.
  • Do I have to opt for all your modules viz. PMS, Booking Engine, Channel Manager and POS?
    eZee offers a seamlessly integrated all in one hotel management solution. Furthermore, each of our integrated modules can run independently too on its own. You can use only PMS, only Booking Engine or Channel Manager or just use POS for your restaurant.
  • How do I migrate data from my current system to eZee PMS?
    Apart from the regular configuration of eZee PMS which already allows you to import/export data, we will also help you import your reservations, bookings, guest database, etc., in eZee PMS from your old system upon request. We would require the data to be imported from your old system in a requested format and will be more than happy to help you transfer your data from your current system to eZee.
  • How does eZee PMS ensure safety and security of all my data?
    eZee PMS is an on-premise locally installed software. Database for eZee PMS is hosted locally at the properties own machines and not on eZee Servers.
    For the Booking Engine and Channel Manager modules, which are hosted on the cloud, we have the industry standard SSL encryption to transmit data. This ensures that your data is secure. This is the same technology used by online trading companies and banks. In addition, your data is saved on firewall-protected servers and backed up automatically.
  • What are the limitations in the trial version?
    The only limitation in terms of functionality in the trial version is you cannot restore a database in the trial version. In addition, the trial version will stop functioning after 30 days. Upon expiration, you can contact eZee support for further assistance.
  • Do you offer a trial for all the modules of PMS, POS, Booking Engine and Channel Manager?
    Yes, eZee does offer a trial for all the modules offered by eZee. You can avail the trial by filling in the "Demo Request" form.
  • Can I run the trial version in real life scenario with live data?
    Absolutely. When using the trial version, you have the opportunity to create your own hotel database as well as one can go through the pre-configured sample database available with the trial. You can even get our free configuration service if you prefer, whereby you can operate your real-time operations with your live environment data during the trial period. We highly recommend using live environment database while evaluating the software.
  • My software demo is expired", how can I register it as a licensed copy?
    Once you have paid for the software, you will get the software license keys after some basic formalities. These keys will convert the software as a registered version and the trial version limitations will be removed. Our implementation and training team will immediately contact you to ensure that you are using the system to its maximum capabilities and all your staff is properly trained.
  • How does eZee FrontDesk handle multiple properties?
    eZee Frontdesk Hotel Management software can work for a single property as well as for a chain of hotels. Multiple properties can be administered from a single machine. Please contact eZee Support to help you further with your request regarding multiple properties.
  • I am confident that eZee PMS satisfies our needs. What will be the implementation process after I purchase the software?
    Once your purchase is complete, a dedicated onboarding representative is allocated to you who will help you implement the software as per your requirements up until you are fully operational. The process may vary from property to property.
    • Step 1:
      Data gathering: You would be provided with a data-gathering XLS sheet, asking information regarding your property mentioning the room types, rates, business source etc.
    • Step 2:
      Installation and Integration: Our representative will help you install the software on all your computers and carry out all the opted integration’s simultaneously configuring your database, as per the data-gathering sheet.
    • Step 3:
      Training and Certification: Department wise training sessions would be carried out by the On-boarding team, and each employee would then be examined and certified by the ‘eZee Trainee Certificate’.
    • Step 4:
      Transition Phase Guidance: When you start moving from your old system to eZee, you can have some hiccups, questions, and queries. You can have those instantly solved with the guidance of your onboarding representative.
    • Step 5:
      Project Sign-Off: Once you are all happy and good to go we will sign-off by providing you information on ways to contact our support department. Our 24/7/365 support desk will be always available to support you for any of your further queries.
  • How is the Implementation process of booking engine/Channel Manager?
    Implementation for the Booking Engine and Channel Manager is a simple procedure generally taken care by your devoted account manager. You need to provide some basic hotel details such as room types, rates, inventory, etc. and our implementation team will then use the data and do the required configuration and settings. Once done, you are good to go.
  • What is the process post-implementation?
    Once the implementation process is over and you have satisfactorily started using our system you might rarely need our help.
    eZee’s customer success team will be contacting you periodically to check if the system is being used to its full capacity and if you have any other queries. Apart from that you will regularly receive emails on our product updates.
  • What kind of hardware is required to install eZee PMS?
    eZee‘s requirements typically fall far below the minimum specs of a new business grade computer available today. To check the specific system requirements, you can visit system required
  • Which operating systems is supported by eZee PMS?
    eZee PMS flawlessly works on any computer running Windows OS. There are work-arounds available if you want to use other operating systems too.
  • Is Internet required to use eZee PMS?
    No, the Internet is not required to use eZee PMS. eZee FrontDesk is an on-premise desktop based software which is locally installed on a desktop PC or on a server and works on LAN when using multiple client environments.
  • How much does your software cost?
    eZee offers a huge range of modules, add-on’s, and third party integrations; and not all of the offerings are required by every property. Thus eZee provides a complete modular pricing whereby you only pay for what you need. The software pricing solely depends on the hotel requirements; i.e. the number of rooms, the terminal licenses needed, interfaces required, etc. To find the pricing as per your requirements please fill the Price Request form and our sales team will be happy to provide you the pricing structure as per your software prerequisites.
  • Do you offer a monthly payment (Pay as you Use) option for eZee PMS?
    Yes, eZee is one of the rare company which offers monthly payment options for desktop based software. The modules like Booking Engine and Channel Manager which are cloud based solutions are by default charged on monthly, quarterly or yearly payment preferences.
  • Do I have to pay extra for live support?
    eZee offers totally free 24/7/365 live support by means of chat, email, and voice. eZee also offers free training to your current and new staff and during the start we even offer free implementation.
    Please note that this free service is available for 12 months from the date of purchase. In order to continue this free support and upgrades to the software, you have to enroll within the AMC (Annual Maintenance Program).
  • Am I locked into a contract?
    There are no contracts or commitments, eZee PMS being a lifetime license software, does not require hotels to sign any such minimum period usage contracts.
  • Do we need to purchase any other software or database license such as Microsoft SQL server to operate eZee Software?
    No, you do not need to purchase any other software or database license like MS SQL. eZee FrontDesk uses Microsoft SQL Server Express Edition as a database manager which is available free of cost.
    Please note that eZee provides interfaces with hundreds of third party software like financial accounting, telephone accounting, door lock software and more. You will have to buy your preferred third party software as per your needs.
  • Do I need to purchase a new license if I want to increase the number of rooms? Or if I want to add any optional module like Call Accounting interface or POS later?
    You do not have to purchase a new license. You can increase the number of rooms any time by paying only the difference of cost based on the current price of the software. This is also applicable to the optional modules you may want to add-on once purchased eZee PMS.
  • What options are available to purchase eZee FrontDesk License?
    eZee FrontDesk has sales and support centers in more than 60 countries and increasing. Either you can buy the licenses from them or you can buy it direct from eZee Head Office.
    eZee provides various payment options like online credit card payment, bank transfer, Paypal etc. Please contact our sales department for more information.
  • What is your refund policy?
    eZee offers a fully functional free 30 days trial version for you to test the software. We even offer free implementation and training during the trial period. As we have a ‘try before you buy’ approach, we do not offer a refund for our products.
  • Is the Annual Maintenance Contract mandatory? What does the Annual Maintenance Contract cover?
    AMC for eZee software is not mandatory. Due to the high stability of the software, there are many satisfied customers who do not require support and are not keen for the new features too. Such clients do not generally enroll with the AMC, or enroll when they prefer too.
    However, we would highly recommend enrolling the Annual Maintenance Contract. Please visit eZee AMC Benefits for more info.
  • Who uses your product? Do you have reference sites?
    Hotels, motels, hostels, resorts, condominiums, clubs, chains (ranging from small, mid-sized, to high –ends) across the globe in around 140+ countries are currently using eZee PMS. You can always check the partial list of clients/reference sites for your region using the link: Clients
  • What options are available for support?
    eZee offers various support options and can be contacted by various means. Please visit our support assistance page for more info.
  • What options are available for personalized training/ on-site training?
    Online Training: Personalized training sessions with a dedicated trainer is available free to help you with all queries, and provide an in-depth training of the software. Please fill the training form to avail one at your comfort.
    Onsite Training: Onsite training is also available in most of the countries around the world. It can be provided either by our local partner or directly by eZee Training Team. This training will be available at certain costs, depending on the location and number of man-days. Please email support@ezeetechnosys.com for your requirement.
  • Can I get one-on-one personalized training during the trial period?
    Yes. eZee having a dedicated training department provides training for the software to all, whenever required. You can apply for training during the trial period and get acquainted with the software before you purchase it. Please fill the training form to avail one at your comfort.
  • I have a new employee. Can you provide training to him/her?
    Yes we do provide training to your new employees also. Please fill the training form to avail the training.
  • Your support is available in how many languages?
    eZee provides 24*7*365 live support in the English language. However, our partners located in more than 60 plus countries can provide support in your preferred local language too. Please check with our support on the availability of our partners in your region.
  • What is the difference between integrated modules and 3rd party interface?
    eZee PMS has various integrated modules / products of which the major ones are: Restaurant POS, Booking Engine, and Channel Manager. Simultaneously, all these modules are individual products themselves and can work independently too. As these products are developed by eZee we are able to develop a seamless integration between all our products.
    3rd party interfaces are the bridges between eZee products and other proprietary software or hardware which are not developed by eZee. These interfaces generally transfer the data from the eZee software to other so that the data transfer is automatic and save man efforts and time without any scope of errors.
  • eZee is integrated with how many third party interfaces? Do you offer custom 3rd party interface development?
    eZee integrates with huge numbers of third party software. You can get a detailed list of eZee interfaces here. We also offer custom 3rd party interfaces at an extra cost provided that the interfacing party provides an API and helps with the needful information for integration.
  • Does eZee have an interface with various accounting software?
    Yes. eZee FrontDesk offers integration with Quick Books, Sage, Tally, MYOB and many more accounting software’s. You can get a detailed list on eZee interfaces page. With this accounting interface, you would be able to swiftly transfer you accounting data and revenue information to the desired accounting software at on a single click.
  • In which languages is eZee PMS available?
    eZee PMS can be operated in most of the languages. Ready language packs of eZee are available in Afrikaans, Albanian, Arabic(Right to Left), Armenian, Azerbaijani, Basque, Belarusian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, French, Greek, Latvian, Malay, Persian, Portuguese, Russian, Spanish, Thai, Ukrainian and Vietnamese. If you do not find your language in the above list and are interested in converting in your language, then we can provide you the English labels spreadsheet. You can do the conversion to those labels and that change will reflect in your software.
  • Do you offer customization if required?
    We are always improving our software to build more features that are useful or improving the existing features as per the updating hospitality standards. If there is something specific, you do not find in our software and would like to have it, please let us know. If the feature requested by you is useful for other customers then we do not charge for it. Otherwise, professional fee applies.
  • Do you offer custom reports?
    eZee offers over 150 reports concerning to guest transactions, front office, night audit, user logs, etc. Nevertheless, if you do not find the report of your choice, we can surely get it customized for you at professional rates. Feel free to contact eZee Support for further assistance.
  • My country has some specific needs. How do you accommodate those?
    As eZee have clients in most of the countries around the globe, it’s very likely that important requirements are already present in the software. But we have often witnessed that local officials impose policy changes or adds new policy and often require the software to follow the changes. Let us know the details of your specific requirements. If the feature requested by you is useful for other customers then we might not charge for it. Otherwise, professional fee applies.
  • How long does it take to setup Booking Engine for my property?
    The average time needed to setup the booking engine in real life scenario is 3 business days after receiving the required information about the property.
  • Can the eZee booking engine be integrated into my existing website?
    eZee Reservation can be easily integrated with any website using customizable templates that can be matched to the design and layout of your current website. Integration can be done by your website developer using the code provided by us, or the same can be taken care by the eZee technical team without any charges.
  • Can I accept Credit Cards / PayPal or include my preferred payment gateway?
    eZee seamlessly integrates with a number of popular payment gateways including PayPal, X-charge, SagePay and many others. If your preferred payment gateway is not available in our ready list, we would be happy to get it integrated. Full or part payments (deposits) can be paid by debit or credit card as an inquiry.
  • How many rooms can a customer book in one reservation?
    There is no limit on the number of rooms that a customer can book in a single reservation. However, if you prefer to put a limit, you can do so from the configuration system available in the admin panel of the booking engine.
  • What about reservation cancelations?
    Customers can also cancel their bookings online, provided you allow it. We have various settings where by you can set the cancellation conditions. Upon cancellation, you will receive a message regarding the cancelation and the customer will receive an email confirming their status.
  • How can I ensure that bookings are from genuine guests?
    Once a booking has been placed by the guest and confirmed in your system, you can view all details via the admin panel. If you find any booking that does not seem genuine, you as the system administrator can use the details to contact the guest and confirm them as genuine prior to processing their booking.
  • Does eZee Booking Engine support more than one hotel? If yes, then how?
    Yes, eZee Booking Engine does support multiple properties. These properties can be in the same or multiple locations. The eZee Booking Engine can be integrated into the individual website of all your properties or a single website listing all your properties and you can get the reservation and occupancy details from all of these into an integrated central control and admin panel.
  • Do I have full control of the online booking system?
    eZee Booking Engine provides you with complete control of the online booking process. You can enter and modify room description, rates, and allocations - all accessible 24 hours a day from any device with an Internet connection. This makes it easy and quick to increase room allocations or to close out dates that are fully booked. You can close availability – stop sales – any time you want.
  • How do our property and the customer be notified when a booking is made?
    All customers who complete the three steps of the reservation process will receive an instant on-screen confirmation of reservation. The screen will provide their reservation details as well as a booking id / number. They will be advised to print it for ease of reference. Within a couple of seconds, the system will also email them a confirmation of the reservation with additional details such as the hotel’s contact numbers and address. Simultaneously, the system does send a notification mail of a new booking done to the hotelier/administrator, also showing a new booking received pop-up in the Administrative panel of eZee Booking Engine. If you’re concerned about missing an email notification, consider taking advantage of our convenient SMS notification module.
  • How many channels are currently connected with eZee?
    eZee Channel Manager is connected with lots of leading international and local OTA’s. Apart from that we are constantly expanding our interfaces with new ones. You can check the list on eZee channel integration page.
  • What to do if my required channel is not available with eZee?
    Our distribution network is always expanding with new interfaces regularly. If you do find that a channel of your preference is not in our list, all you have to do is contact us and after doing a feasibility test we will develop an interface at a minimum possible time period.
  • Do you provide a trial account for the channel manager?
    Yes, you can get a free trial of eZee the Channel Manager. Our implementation team will do all the integration for you without any cost where you can test the system on real-time data. Please email support@ezeetechnosys.com for getting the trial.
  • Can I add or remove a channel later on?
    You can always add or remove a channel later on, there is no limit on the number of channels and we do not charge anything extra for the number of distribution channels. Also, the numbers of channels you are connected can be changed at your discretion anytime.
  • Can I stop-sale on OTA at any time?
    Yes, just login to eZee Centrix, and use the Stop Sale option as per your convenience for your desired OTA or all the OTA’s.
  • What should I do in case I no longer wish to use your platform?
    Action is required from your side to de-link the OTA channels from eZee. You have to contact the account manager of the OTA and update them to deactivate eZee Channel Manager. The account manager should generally do that within 24 hours or less.
  • Can I show different rates across different channels?
    Our system gives you flexibility. You can choose to have the same rates on all channels and your website, or alternatively, you can manage individual rates for each channel. We highly recommend you to keep the same rates for all the channels including your own website; else, you might end up getting a rate parity warning from the OTA’s.
  • Can I change rate and inventory from my mobile?
    Yes, you can easily change rate and inventory from your mobile, tablets or PC.
  • Can I know the rates of my competitors?
    With the in-built “Rate-Spider” feature, you can know the rates your competitors are offerings.
  • Can my rates change automatically as the room inventory changes?
    The Yield Management feature allows you to define the rate changes based on inventory allocation. Once you set this the rate changes are automatic when the inventory is changed as per the criteria set.
  • Can I show rates in different currencies across different channels?
    Yes, you can show your rates in different currencies across different channels.
  • Can eZee Channel Manager connect with third party property management system (PMS)?
    eZee Channel Manager is integrated with eZee PMS for a seamless integration. But if you want to continue with you current PMS and only use the eZee Channel Manager then we can provide an XML interface (API) that allows any third-party software to interface it. Thus if your PMS vendor is willing to integrate eZee channel manager then we are happy to help them for the interface.
  • Does the POS support touch-screen?
    With the ability to save items on the basis of codes, categories, and names (obviously), eZee BurrP also helps you manage your inventory using barcodes for a quicker and easier access. You can scan barcodes while configuring your items, and use your barcode scanner to sell or manage your items swiftly. eZee BurrP integrates with all major brands of barcode scanners available in the market. You can check here, the list of barcode scanners integrated with eZee. Feel free to contact the support department, if you do not see your device listed and want us to interface it with eZee BurrP.
  • What printers can I use to print receipts with eZee BurrP?
    eZee BurrP works flawlessly with major POS printers used in the hospitality industry. You can set the receipt size, characters, captions, description, etc. you want, and change the settings when necessary. Feel free to use the custom templates available in eZee BurrP to print receipts. Also, we can help you print receipts on custom stationery at an additional configuration charge. eZee POS also integrates with all major Fiscal printers available in the market.
  • I have multiple kitchens for preparations for each cuisine type, how does eZee BurrP help me in such a scenario for managing Kitchen Order Tickets (KOT’s)?
    Set your preferable choice of kitchen printer to print the KOT’s of a particular menu item or menu group. We understand a restaurant might have different kitchen areas to prepare a lot of different menu items, so as per the industry standards, eZee BurrP is programmed to help the waiters/cashiers ease their work, and get the correct menu item printed in their respective kitchen, once the order is placed. You can contact our 24x7 Support team for more information on KOT management.
  • How does eZee POS handle Inventory?
    With a dedicated Store Management module, keep track of all the store items, purchased, manufactured, issued between multiple stores. One can set the Bill of Material (BOM)- inventory consumption for menu items, respective to the store items used to prepare it, so that the store items are automatically deducted from your inventory once a sale of the menu item is done.
  • I have stores at different locations, how does eZee POS help me manage my inventory in such a scenario?
    Inventory control at multiple locations can be a challenge for even the most scrupulous of inventory managers, especially if your business has high inventory turnover. Barcode-based tracking systems with a centralized database make keeping track of all of your inventory items across multiple locations convenient, quick, and effortless. With a complete inventory management and an add-on ‘Head Office Module’ you can accurately track the constant movement of inventory between sites, conveniently check and update stock levels in different locations, and easily coordinate inventory shipments.
  • How do I setup different prices for items, according to different times of day?
    Manage multiple rates at a single click. eZee POS provide several different options to manage rates of a menu item. You can set ‘Happy hour’ rates, defining the time period and days of the week you want the special rate to be applied. You can set different Menu’s, and multiple prices, for each menu item on the basis of the item units and sessions.
  • What external device does eZee BurrP support?
    eZee BurrP is integrated with a variety of third-party hardware and software providers from around the globe. Manage your Cash Drawers as per the sales, display your best offering on your Pole Display devices, Scan barcodes, Finger Print Reader, or be it Weigh Scales, eZee BurrP integrates with them all. Click here to see the list of our current interface partners in the industry today.
  • Will eZee BurrP work with the POS I currently use?
    Yes. eZee POS BurrP is compatible with most POS hardware. eZee POS can seamlessly work on any computer running Windows OS, and workarounds are available for Mac.
  • Can I manage my vendors using eZee BurrP?
    eZee POS back office provides users with dedicated Vendor management option. Vendor order can be digitally updated, new orders can be digitally sent to your vendors, and invoices can be digitally received.
  • I have a customer relationship program, how can eZee BurrP help me manage my frequently visiting customers?
    eZee provides end-to-end capabilities that support the value chain of successful customer loyalty programs. With the built-in add-on ‘Loyalty Module’, create and execute unique customer relationship programs that effectively manage memberships and rewards, interact with customers across multiple outlets and maintain high levels of customer satisfaction.
  • Can I integrate eZee BurrP with my digital menu system?
    Provided with a seamless integration, elevate your customer’s dining experience with eZee’s digital restaurant menu, eZee iMenu. To get more idea on the digital menu experience, please click here.
  • Some of our menu items have different units. How do we setup the prices accordingly?
    eZee BurrP helps you configure multiple units for the same menu item, also helping you configuring the conversation rates for those particular units. When you sell a menu item, with multiple units, you instantly have a pop-up on your order screen, asking for your preferred unit. It helps ease the process of managing multi-unit menu items.
  • Can I split receipts?
    Yes, you can. Split receipts can be done using eZee BurrP; you can split receipts on the basis of menu item quantity, amount, and even equally. Also, you can transfer receipts from one table to other.
  • We have special items that have a daily limited quantity. How do we keep track of quantity for such items?
    Receive instant notifications on-screen as soon as the stocks in your inventory goes below the pre-configured minimum quantity defined. eZee BurrP also provides notifications regarding the maximum quantity for a store item upon purchase, so that the items does not get spoilt/expired if bought extra.
  • Can I convert a purchase voucher as a whole to a Goods receipt note? /Can I create issue vouchers using the Indents received?
    Once click option to convert your indents to issue vouchers. Understanding the needs of automation and accuracy, eZee provides options, so that, you can create issue vouchers, or Purchase orders/Goods receipts note on the basis of indents received, so that you can effortlessly transfer stock between multiple stores and vendors.
  • How does eZee POS help me manage delivery?
    eZee POS provides multiple modes of services provided in the restaurant industry, one of them being delivery. Provided with integration capabilities with PABX devices, be pre-aware about the customer calling in. eZee BurrP also provides options to fetch the location of customer’s address with built-in map generation capability and options to route drivers and locate them.
  • I have a resort, spread across a huge area. I have multiple restaurants; do I need to purchase a separate license to manage multiple outlets?
    No. Manage as many outlets as you want on a single license. With the help of eZee BurrP, you can manage multiple outlets running at your property on a single computer, with the options of managing different menu’s and settings for each outlet.
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